Last Updated: May 2026
At Urban Haus Construction Group, we respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, projects, or communications.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Property or project information
- Company details
- Architectural, construction, or development enquiries
- Any information submitted through contact forms or consultations
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of access
- Website usage analytics
2. How We Use Your Information
We use your personal information for legitimate business purposes, including:
- Responding to enquiries
- Providing quotations and project information
- Communicating regarding construction and development services
- Managing client relationships and projects
- Improving our website and user experience
- Marketing and business communications (where permitted by law)
- Compliance with legal and regulatory obligations
We only process personal information where we have a lawful basis to do so.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.
Cookies may collect information regarding:
- Website preferences
- Visitor behaviour
- Session activity
- Analytics data
You may disable cookies through your browser settings, although certain website functionality may be affected.
4. Protection of Personal Information
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss or theft
- Disclosure
- Misuse
- Alteration or destruction
These measures include secure systems, password protection, restricted access, and up-to-date security protocols.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
5. Sharing of Information
We do not sell personal information.
We may share personal information with:
- Employees and authorised contractors
- Professional advisors and service providers
- Architects, engineers, consultants, or subcontractors where necessary for project execution
- Regulatory authorities where legally required
- Technology providers assisting with website or communication services
All third parties are expected to maintain appropriate confidentiality and security standards.
6. International Data Transfers
Some of our technology providers may store or process information outside South Africa. Where this occurs, we take reasonable steps to ensure that appropriate safeguards and protections are in place.
7. Third-Party Platforms
We may make use of third-party platforms and services, including:
Please note that these platforms operate under their own privacy policies and practices.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction or deletion
- Object to certain processing activities
- Withdraw consent
- Lodge a complaint with a regulatory authority
To exercise any of these rights, please contact us using the details below.
9. Retention of Information
We retain personal information only for as long as reasonably necessary for business, legal, or regulatory purposes.
When information is no longer required, we securely delete or anonymise it.
10. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.
Any updates will be published on this page with the revised effective date.
12. Contact Information
For any privacy-related enquiries or requests, please contact:
Urban Haus Construction Group
Website: urbanhausgroup.co.za
Email: info@urbanhausgroup.co.za